Job Description
Job Description
Job Description
Description
Animal Emergency & Specialty Center (AESC) in Chattanooga is seeking an experienced Veterinary Receptionist ( WEEKEND ONLY ) to join our dynamic, fast-paced, and compassionate team. As a leader in emergency and specialty veterinary care, we are looking for a dedicated individual to provide exceptional customer service while supporting the clinic's operational needs during our busy weekend shifts. This is an exciting opportunity for someone with prior experience in a veterinary practice, animal emergency care, or specialty veterinary setting who thrives in a high-volume environment and enjoys making a meaningful impact on both patients and their owners.
Location: 6393 Lee Hwy, Chattanooga, TN 37421
Hours: Friday - Sundays , 7:00am to 3:00pm -
excellent opportunity to supplement income for your weekday commitments! Hourly Wage: $16.00 - $18.00 per hour (Based on experience)
Key Responsibilities
Client Relations & Communication:
- Greet clients, answer calls, and provide a friendly, compassionate first impression to pet owners arriving for emergency or specialty care.
- Gather accurate information about the patient’s condition and history to ensure the care team is prepared for treatment.
- Act as the liaison between the clients and the veterinary team, ensuring clear communication, empathy, and a high level of service.
- Handle sensitive and urgent situations with professionalism and empathy, calming worried clients and providing updates as needed.
Appointment Management & Scheduling:
- Efficiently schedule, confirm, and reschedule appointments for emergency visits and specialty consultations.
- Ensure accurate data entry of patient information, including detailed medical history and presenting complaints.
- Handle high call volumes, triage patient inquiries, and assist clients with emergency admissions or urgent care scheduling.
Patient Intake & Documentation:
- Accurately document patient information and updates into the electronic medical record (EMR) system.
- Process intake forms, consent forms, and financial documents for emergency and specialty services.
- Assist clients with checking in and checking out, ensuring all necessary documentation is completed.
Financial Transactions:
- Provide clients with accurate information on pricing, payment options, and financial policies for emergency or specialty services.
- Process payments for services, including billing, invoicing, and payment collection, while maintaining confidentiality and accuracy.
- Assist with managing outstanding invoices and follow-up on payment plans as needed.
Collaboration & Team Support:
- Work closely with veterinarians, technicians, and other support staff to ensure smooth and efficient clinic operations, particularly in high-stress or urgent situations.
- Stay informed about the daily schedule, patient flow, and staffing needs to support the clinical team effectively.
- Ensure the clinic’s front desk area is clean, organized, and stocked with necessary supplies.
Emergency & Specialty Procedures:
- Maintain a calm and organized demeanor during emergency situations, assisting with the triage process and ensuring timely client check-ins.
- Assist with preparing patient paperwork for specialty procedures, ensuring all records are up-to-date and readily accessible.
Skills, Knowledge & Expertise to be Successful
- Experience:
- Prior experience as a receptionist, preferably in a veterinary emergency, specialty practice , or high-volume veterinary hospital is strongly preferred.
- Experience handling client concerns in stressful situations, including working with emergency cases .
- Familiarity with veterinary terminology and procedures, or the ability to quickly learn.
- Skills & Attributes:
- Strong customer service skills and the ability to handle challenging or emotional situations with empathy and professionalism.
- Ability to manage a high call volume , multitask efficiently, and maintain composure during busy or emergency situations.
- Excellent communication skills, both verbal and written , with a focus on active listening and clear, concise explanations.
- Basic computer proficiency and experience with veterinary practice management software (e.g., Avimark, Cornerstone, or IDEXX software).
- Strong organizational skills and attention to detail, ensuring accurate documentation and efficient scheduling.
- Ability to maintain a professional and calm demeanor during high-pressure situations.
- Education & Certification:
- High school diploma or equivalent required.
- Veterinary receptionist certification or similar training is a plus, but not required.
- Bilingual (English/Spanish) is a plus but not mandatory.
- Experience in a 24-hour emergency clinic or specialty veterinary practice .
- Familiarity with medical billing, insurance claims, and emergency protocols in veterinary medicine.
- Interest in advancing knowledge of veterinary medicine and continuing education opportunities in the field.
What We Offer
- Competitive Pay: $16.00 - $18.00 per hour, based on your experience and qualifications.
Onboarding and Training:
- Comprehensive onboarding process, including training on veterinary-specific software and protocols.
- Continuous learning environment with support from a dedicated team of veterinary professionals.
Weekend Schedule:
- Friday's, Saturday's, and Sunday's only from 7am - 3pm - NO OVERNIGHTS
Supportive Team Culture:
- Join a team that values collaboration, professional growth, and creating a positive impact in the lives of pets and their owners.
- Opportunity to contribute to the life-saving care and compassionate service provided at a highly respected specialty and emergency center .
Job Tags
Hourly pay, Part time, Shift work, Sunday, Saturday, Weekday work,