Position: Order Processing Agent / Email Support
Company Overview:
Evolution Sports Group is a leading sports equipment and apparel company, dedicated to providing high-quality products and exceptional customer service to athletes of all levels. With a wide range of products and a strong online presence, we are committed to helping our customers achieve their athletic goals.
Please note: This is a remote position open to candidates currently residing in the United States. Were unable to consider applications from outside the U.S. at this time.
Job Overview:
We are seeking a highly motivated and organized individual to join our team as an Order Processing Agent / Email Support. In this role, you will be responsible for processing customer orders and providing email support to ensure a seamless and positive experience for our customers.
Key Responsibilities:
- Process customer orders accurately and efficiently, promptly
- Communicate with customers via email to answer inquiries, resolve issues, and provide product information
- Maintain a high level of customer satisfaction by providing exceptional service and support
- Collaborate with other team members to ensure all orders are processed and shipped in a timely manner
- Identify and escalate any issues or concerns to the appropriate department for resolution
- Continuously strive to improve processes and procedures to enhance the customer experience
- Keep up-to-date with product knowledge and be able to provide accurate information to customers
- Assist with other administrative tasks as needed
Qualifications:
- High school diploma or equivalent
- 1-2 years of experience in customer service or order processing
- Excellent written and verbal communication skills
- Strong attention to detail and ability to multitask
- Proficient in Microsoft Office and experience with order processing software is a plus
- Ability to work in a fast-paced environment and meet deadlines
- Team player with a positive attitude and strong work ethic
- Passion for sports and knowledge of sports equipment and apparel is preferred
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts on products
- Career development opportunities within a growing company
If you are a self-starter with a passion for providing exceptional customer service and a desire to grow within a dynamic company, we would love to hear from you. Apply now to join our team at Evolution Sports Group as an Order Processing Agent / Email Support.
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