Job Description

Nurse Navigator - Rei/Fertility

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006. And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here.

The REI/IVF Navigator contributes to the Physician's effectiveness by identifying patient care issues; provides information and commentary pertinent to the patient care plan; recommends possible options as appropriate and implements physician directives. Establishes an empathic patient experience by providing emotional and psychological support to all our patients. This position will assist with in-office procedures and do basic hands-on patient care as needed.

Essential Job Functions:

• Serves as a lead in the direction of REI RN services and is a steady influencer and a source of sound judgment.
• Conducts the education session for patients scheduled for identified REI clinics to ensure that all patients receive appropriate education regarding their clinic visit. Works with ancillary services to ensure a comprehensive patient education and preparation is achieved and maintained on an ongoing basis.
• Responsible for creating patient education and process in alignment with the multidisciplinary team.
• Coordinates the episode of care for all REI patients including; scheduling the patient, obtaining previous pertinent medical records, coordinating pre-visit informational packets, coordination with physician offices to ensure timeliness of diagnostic services and pre-visit workups are complete. Works with multidisciplinary team and patient to assure prior authorizations are obtained.
• Follows all patients and coordinate patient care during the REI clinic visit to facilitate a seamless delivery of care process.
• Follows up to ensure patient's needs have been met.
• Functions as a member of an integrated professional team in the ongoing accurate assessment of patient's needs through meeting with physicians, advanced practice providers, genetic counselors and nurse caregivers to promote the development, implementation and evaluation of the care plan on an ongoing basis.
• Collaborates with physicians, nursing, genetic counselors, marketing department and all members of the healthcare team through team conferences and one-on-one meetings to ensure a quality care-delivery process for patients across the continuum.

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