Mid UX Writer Job at EFY, Concord, NC

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  • EFY
  • Concord, NC

Job Description

Job Description

Job Description

\uD83C\uDFE6 Acerca de EFY

EFY es una fintech de rápido crecimiento que construye el futuro de los pagos y las operaciones financieras en LATAM.

Estamos guiados por datos, enfocados en el cliente y comprometidos con el cumplimiento regulatorio.

Nuestra misión es facilitar transacciones globales con rapidez, confianza y simplicidad.

\uD83C\uDFAF Rol: Mid UX Writer

Buscamos un UX Writer con experiencia en fintech o productos regulados para definir y mantener la voz y tono de EFY en todos los puntos de contacto (web, app, emails, notificaciones y FAQs).

Tu misión será crear experiencias escritas claras, confiables y premium , alineadas con la cultura EFY y con los requerimientos de cumplimiento normativo (KYC, AML, operaciones financieras).

\uD83E\uDDE9 Responsabilidades
  • Diseñar y mantener la guía de estilo y glosarios regulatorios de EFY.
  • Redactar microcopy para flujos críticos (onboarding, KYC, pagos, transferencias).
  • Garantizar consistencia de voz y tono en todos los productos digitales.
  • Colaborar con Producto, Diseño, Tech y Legal/Compliance para asegurar alineación regulatoria.
  • Medir y optimizar el impacto del copy con base en métricas (CSAT, NPS, CTR, tickets CX).
  • Gestionar y versionar contenido en CMS o repositorios internos.
  • Redactar en español e inglés , aplicando principios de accesibilidad y lenguaje inclusivo.
⚙️ Requisitos
  • 3+ años de experiencia en UX Writing, Content Design o Product Content.
  • Experiencia en fintech, banca digital o startups reguladas.
  • Conocimiento de accesibilidad (WCAG) y lenguaje claro.
  • Uso avanzado de Figma, Jira, Notion, Confluence o herramientas similares.
  • Inglés B2–C1 (fluido escrito y conversacional).

Why Join Us

This is the perfect moment to join a fast-scaling fintech where quality and innovation make the difference. If you’re passionate about building outstanding digital experiences and want to make an impact in a dynamic environment, we look forward to your application!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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