Job Description

Be part of the opening team at Hershey Inn & Suites, the newest addition to The Official Resorts Of Hersheypark®, opening Spring 2026. Located just minutes from the Park, Hershey Inn & Suites features 130 rooms including 7 suites, complimentary continental breakfast, an indoor pool, arcade, and fitness center.

The Maintenance Manager of Hershey Inn & Suites is responsible for the upkeep and maintenance of the property, including guest rooms, buildings, and grounds, to meet the appearance and working order standards of the property. This role will provide leadership and direct support to a team of maintenance staff. This position must be willing to respond to emergencies and work with Construction Services on special remodeling projects and capital expenditure needs. This position requires the ability to troubleshoot and an overall knowledge of general maintenance with skills in painting, carpentry, electrical, plumbing, HVAC, pool maintenance, and tool usage.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Lead a team of maintenance staff with the functionality and safety of Hershey Inn & Suites facilities, including directing activities concerned with the maintenance of physical buildings and structures, public areas, guest rooms, kitchens and restaurants, machinery, vehicles, exterior grounds, systems, etc.*

• Perform daily walk-throughs, upkeep, and inspections of all areas of Hershey Inn & Suites, including upkeep and inspections for the pool. Complete preventative maintenance and repairs, and prioritize work orders to ensure that the property operates at maximum efficiency and capacity.*

• Interview, train, schedule, and supervise the maintenance team. 

• Supervise and coordinate with the department leads to delegate and manage daily work assignments to ensure efficient operation of the department.*

• Prepare schedules and manage productivity to forecast and budget guidelines. *

• Monitor and develop team member performance through supervision, professional development, conducting evaluations, and delivering recognition and reward.*

• Manage the operating budget, planning, and executing capital projects and the long-range work schedule for the property.*

• Responsible for completing daily administrative tasks, including: Maintaining the company’s procurement system for ordering supplies; Ensuring payroll is completed in a timely and accurate manner; Approving purchase orders and maintaining inventory to ensure a smooth operation while also complying with budget parameters.*

• Adhere to all Federal and State laws, codes, regulations, and emergency procedures to ensure active compliance and safety awareness.*

• Solicit bids, enter capital asset (CA) requests into the CA database, enter contracts into the Cobblestone contract approval software, and use DocuSign to get contracts approved by management and vendors.*

• Oversee the construction and installation of equipment to minimize the impact on all other Hershey Inn & Suites departments and activities. Coordinate scheduling of work with other departments to ensure all departments are kept informed of any disruptions to operations that may occur.*

• Ensure compliance with Department and HE&R operational policies and procedures as well as corporate Risk Management standards (MSDS, HazCom, OSHA, etc.) relating to the department. Maintaining retention records to HE&R standards. *

• Perform other duties as assigned.

Qualifications:

• Minimum of 5 years of related Construction/Maintenance, Hospitality/Tourism or other experience

• Minimum of 3 years of supervisory experience.

• Post-Employment - Must obtain Responsible Alcohol Management Program (RAMP) Certification.

• Completion of high school or GED

• Must have a valid driver’s license.

Knowledge, Skills, and Abilities:

• Knowledge of maintenance and troubleshooting abilities with skills in painting, carpentry, electrical, plumbing, HVAC, pool operations, and tool usage

• Experience managing a budget

• Strong written and verbal communication skills

• Proven leadership skills, ability to train, coach, and motivate employees

• Must have a thorough knowledge of all types of mechanical equipment, such as chillers, boilers, water softeners, and refrigeration equipment.

• Must have thorough knowledge of plumbing and electrical systems, as well as maintenance of records of power, water, and fuel consumption.

• Ability to ensure compliance with regulatory requirements, company policies, and industry standards related to maintenance activities and workplace safety.

• Skilled in the use of Google Suite as well as Microsoft Office applications, including Excel and Word

• Proficient in working with details on a daily basis for prolonged periods of time

• Experienced leadership with a diverse staff of different skill levels

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Occasional (<33%)

• Climbing Stairs Frequent (34-66%) (ft maximum height)

• Lifting Occasional (<33%) (lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Occasional (<33%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Occasional (<33%)

• Standing Frequent (34-66%)

• Walking Frequent (34-66%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, and using measurement devices).

• This job regularly requires verbal communication of detailed information to others, either by phone or in person.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.

• The position is frequently in close quarters, crawl spaces, shafts, manholes, small enclosed rooms, small sewage and line pipes, and other areas that could cause claustrophobia.

• The position is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat, extreme cold, or exposure to chemicals.

• The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.

• The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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