Job Description

Salary: $31.28 - $46.28 Hourly

Location : (RCGC EAST) Saint Paul, MN

Job Type: Full Time

Job Number: 2024-00012

Department: 67E01-HWAD/EHealthCapabilityTeam

Opening Date: 02/08/2024

Closing Date: 2/23/2024 11:59 PM Central

Basic Function


To gather the requirements to plan, design, develop, test and implement electronic health records technology to support core public health and behavioral health services as well as business processes; also includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements; responsible for documenting findings, complete with probable causes and possible solutions to applications issues; and to perform related duties as assigned. This individual will apply proven communication, analytical and problem-solving skills to help maximize the benefit of IT investments in the Health and Wellness Service Team.


This is the entry-level class in this job series. Individuals in this job class may be designated as a Business Analyst within the Information Services Department or a Business Analyst for Core County Systems (CCS) applications, as defined by CCS governance.

Examples of Work Performed

1. Work closely with subject matter experts (SME's) to identify the business process needs of customer departments to gain an understanding of the department's operations, systems, and business functions; gain input from stakeholders on information needed for changes or enhancements, including reporting and analytic needs; translating business requirements into detailed functional specifications and work with technical staff to create a design concept and technical documents to address those issues.
2. Evaluate on a continuous basis the applications used by Ramsey County departments to ensure they meet business needs, including workflow configuration changes, customization retrofit, and retiring customizations that are no longer needed; and gather and present information appropriately; ensure necessary modifications are made.
3. Establish a time frame for a scoping phase, design concept or project to be completed, set priorities for work to be done, work with department staff to gather information and make modifications to the concept or project; and review the final product with department staff to ensure it is functional and identify any needed modifications.
4. Create and execute test plans and / or test scripts to ensure the accuracy, integrity and usability of applications.
5. Participate in the evaluation and selection process for business solutions.
6. Identify department training needs; develop and update training plans and curricula; plan and execute recurring training programs for new and current employees including preparing and updating training guides and job aids.
7. Perform fact-finding activities in customer departments to determine if existing processes could be enhanced with software or web solutions; research new technologies including hardware, software and applications available to assist customers in meeting their business needs.
8. If assigned to a CCS application; provide application functional support to enable and fully exploit application capabilities and functionality while driving and supporting business process change during system implementations, upgrades, new component rollout, or routine maintenance. Resolve functional service tickets assigned by the IS Service Desk.
9. Act as liaison between customers and the CCS Application Program. Research and find solutions to identified problems; monitor status of open issues; collaborate with technical and vendor teams; provide access control functions; develop low to medium complexity queries.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9.

Minimum Qualifications

Education: Bachelor's degree in Nursing, Public Administration, Business Administration, Information Technology, or a related area.

Experience: Three years of experience as a functional analyst/business analyst/system analyst or related areas. Experience with business applications requirements; gathering, supporting, and researching IT hardware and software vendor products for solutions. Experience developing needs assessments and request for information and proposal requirements for business applications.

Substitution: With respect to application assignments, understanding of clinical health care processes related to the relevant CCS systems gained through work experience in clinical medical, behavioral health or social services operations may substitute for up to one half of the experience requirement on a one year for one year basis.

A master's degree in public administration, business administration, information technology, or a related area may substitute for one year of the required experience.

Certificate in Nursing Informatics may also substitute for six months of required experience.

Additional experience, beyond the minimum required, in functional analysis/business analysis/system analysis in related area that includes experience in building requirements, enterprise applications services, or relevant business processes may substitute for the education required on a one year for one year basis. With respect to application assignments, understanding of business processes related to the relevant CCS systems gained through work experience in business operations may substitute for up to one half of the experience requirement on a one year for one year basis. A Master's degree in Public Administration, Business Administration, Information Technology, or a related area may substitute for one year of the required experience.

Certifications/Licensure: None.

Preferred Experience: Previous experience with NextGen EHR would be highly valuable in this role. Certification in project management, business analysis, process analysis and design, or other related discipline, such as PMP (Project Management Professional), CCBA (Certificate of Competency in Business Analysis), or certification by an electronic health records vendor such as Epic or NextGen.


With respect to CCS application assignments, understanding of the health care processes and procedures as well as experience supporting electronic health records systems and the methodologies, concepts and procedures used to support, update and enhance them.

Exam/Screening Process Information


The examination process will consist of the following section with each section weighted as indicated:
Training and Experience Rating = 100%


The examination for IS Business Analyst will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions - do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.


Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a IS Business Analyst. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 1 month or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.


Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.


Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.


In addition, you may be subject to one or more of the following:

• Background Investigation

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.


Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin. Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of our workforce.


To print a paper application for this posting click You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.


For further information regarding this posting, please contact

Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at

• Medical, dental and vision insurance
  • The County contributes a bargained percentage to the medical and dental monthly premium
  • Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
  • Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
  • MetLife Dental Insurance - two plan options offered
  • VSP Vision Insurance - Advantage Plan offered

• Pre-tax Benefit Program
  • Pre-tax medical, dental, vision monthly premium deduction option
  • Dependent and Health Care Flexible Spending Accounts
  • County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan

• Paid time off
  • Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
  • 11 scheduled holidays and one floating holiday
  • Up to three weeks of 100% paid parental leave, plus additional use of sick time as noted below
  • Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
  • Wellness incentive allows conversion of unused sick time to vacation or pay

• Retirement benefits
  • Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
  • New employees become vested after five years. For the Police and Fire union, employees are vested after 10 years
  • Deferred compensation - 457(b) account with employer match
  • Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation

• Transit and parking
  • Fully funded Metropass.
  • Transportation/parking expenses reimbursement account

• Employee well-being
  • Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
  • Wellness programming
  • Flexible work policy with hybrid work options for eligible positions

• Life Insurance and Disability leave
  • County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
  • Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
  • Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period

• Career development
  • Tuition reimbursement, up to $4,000 per year
  • Online professional development opportunities through the Learning & Development Center
  • County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
  • Employee resource groups - help employees build connections through common bonds with colleagues

For information about Ramsey County's 2024 benefits, visit:

01


Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Select "yes" if you have read and understand.

• Yes
• No

02


Have you completed or currently participating in any of the following Public Sector Partnership Programs at Ramsey County? Examples may include a program in partnership with HIRED, Project for Pride in Living (PPL), Ramsey County Workforce Solutions, or an internship (including Right Track Plus), fellowship, limited duration assignment, provisional assignment, temporary opportunity or participating in a work experience like the Young Adult Career Academy, or job shadow experience. Answer No, if none of the above.

• Yes
• No

03


Do you have or have you ever held a professional license?

• Yes
• No

04


Please write in your highest level of education completed. Include the name of the institution, degree earned, and date of completion.

05


Describe your experience and/or ability to successfully analyze and implement technology from a business analysis point of view. Include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.

06


Describe your experience engaging in advanced planning of business and or technology initiatives (also known as discovery) to determine the impact and risk associated with deploying a solution. Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.

07


If you have experience in information services operations or application development, please provide a high-level description. Include in your answer the following information: the name of the employer you worked for; your job title; a brief description of your duties; your dates of employment (MM/YYYY to MM/YYYY). Do not write "see resume" or "see application for your response. If you do not have experience in this area enter "N/A" in the space below.

08


Describe your experience leading and serving on work groups and or governance teams in an information technology environment and provide a description of the teams on which you served including your role on the team and the length of time served. Do not write "see resume" or "see application" for your response. If you do not have experience in this area enter "N/A" in the space below.

09


Do you have experience working in a analyst or user role supporting electronic health record (EHR) applications, such as Epic, Cerner, Allscripts, Meditech, NextGen or PH Docs?Please provide examples of previous experience working with electronic health records applications.

10


How many full years of experience do you have implementing a change or process improvement effort with multiple players?

11


Select the option(s) below that best describes your experience. Select all that apply.

• Experience in requirement gathering.
• Experience providing technical support and incident management in a healthcare setting
• Experience working in a clinic or community-based healthcare setting
• Experience working in a correctional facility setting
• Experience working in a mental health or withdrawal management program setting
• Experience with clinical billing or third-party payer claim requirements
• Experience in documenting design.
• Experience in test planning and execution.
• Experience in overall implementation planning.
• Experience in interface design.
• Experience in organizational change management.
• Hold a certificate in project management, business analysis, process analysis/design, or other related certificate.
• Experience in working in an agile process framework
• Technical proficiency in using reporting tools to create reports such as SQL, Crystal or other related fields.
• I DO NOT have experience in any of the above listed areas.

Required Question

Job Tags

Hourly pay, Holiday work, Full time, Contract work, Temporary work, Part time, Work experience placement, Flexible hours,

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