Job Description
Dispatching Excellence, One trip at a Time with Sanel NAPA Join our team as a Dispatcher
Location: Nashua, NH- In Person
Compensation: $16.00- $17.50
Schedule: Monday- Friday 7:30am-4:30pm
Experience Level: 5 Years of Licensed Driving Experience Preferred/ Customer Service experience preferred.
JOB SUMMARY: A Sanel NAPA Dispatcher leads the Delivery Driving team to success by accurately staging orders, planning efficient and timely local delivery runs using NAPA Delivery Tracker Software, to safely dispatch the driving team members to their destinations. Coordinates deliveries and communications to all wholesale customers while providing leadership and direction to the team of Delivery Drivers. Serves as the link between commercial accounts, the store team, and the outside sales team, to ensure high level of customer service, clear communications, and a culture of safety are maintained and championed.
ESSENTIAL FUNCTIONS: - Assigns Delivery Drivers to make delivery runs by considering product to be delivered, customer locations, customer priority level, wait times, and traffic patterns at various times of day.
- Tracks the progress that Delivery Drivers make along their routes.
- Balances and adjusts workloads, break times, and customer needs when assigning Delivery Drivers.
- Monitors Department hours to maintain budget needs.
- Receives and resolves any requests or complaints made by the customers.
- Acts as Delivery Driver when/if needed during peak delivery times.
- Oversees/orchestrates the pulling of parts for delivery orders and attaches appropriate hazardous sheets.
- Ensures customer returns are picked up at customer locations and that credit is processed in an expedient manner.
- Champion and adhere to company safety rules and regulations including the use of appropriate safety equipment, policies, and regulations.
- Completes weekly vehicle safety checklists and ensures they are sent to Fleet Management at the end of each month.
- Proficient at using NAPA Delivery Tracker
- Helps process online orders and overflow incoming phone calls as needed.
EDUCATION AND EXPERIENCE: - High School diploma, GED or equivalent required
- Proficiency with computers required.
- Satisfactory Motor Vehicle Record required.
- Personal qualities of flexibility, integrity, and confidentiality.
- Acts in a professional manner by approaching others in a tactful manner; reacting well under pressure; treating others with respect and consideration regardless of their status or position; accepting responsibility for own actions, following through on commitments.
- Must demonstrate safe working habits.
- Must be able to define problems, utilize logic and draw conclusions.
- Must be able to work in a fast-paced environment, under stressful situations, able to accept change in an effort towards continuous improvement; ability to organize, prioritize, and work under deadline constraints.
- Must have good human relations skills (the ability to work well with others and be a team member).
- Must be able to work any shift including weekends and occasionally extended hours.
- Must be willing to assist other team members in other areas.
- Must be able to perform steady and productive work for an extended period of time.
- Must be able to follow detailed written and verbal instructions and work efficiently with little or no supervision.
- Must show enthusiasm, initiative, and pride in work and a commitment to Sanel NAPA and our mission.
PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to:
- Wear the proper personal protective equipment for each task, including, but not limited to, safety boots, safety glasses, safety vest, hearing protection, gloves, hard hat, dust mask, etc.
- Regularly lift and/or move 10 pounds, frequently lift and/or move 25 pounds and occasionally lift and/or move 40 pounds.
- Ability to reach with hands and arms and use hands to finger, or handle objects, tools, and controls.
- Ability to stand, walk and climb stairs regularly.
- Ability to bend, twist, squat, stoop, kneel or crouch frequently.
- Ability to talk and/or hear frequently.
- Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
- Ability to work both indoors and outdoors regularly in all elements.
Monday- Friday 7:30am-4:30pm
+/- 40 hours per week
Job Tags
Local area, Monday to Friday, Shift work,