Job Description

APM (a joint venture of Sony Music Publishing and Universal Music Publishing) is the leading provider of original production music available to content creators, with an extraordinary collection of over one million hand-curated recordings spanning every country, genre, and era. APM is the go-to for thousands of music supervisors, producers and video editors, spanning every market. Our music can be found daily on platforms as diverse as Netflix, YouTube, TikTok, Facebook, Wondery, and Spotify, among many others. In 2023, as in every year, multiple Super Bowl commercials featured APM music content. In addition, APM tracks have been sampled by the likes of Jay-Z, Dr Dre, Nas, Drake, MF Doom, and many others. The APM NFT series (a cyclical, limited offering of music collectibles), offered via Dapper Labs, typically sells out within minutes.

We are seeking a Customer Support Representative to join our Account Development team.

What you will do:

• Answer all incoming calls to the main APM line. Engage and reroute as necessary, delivering a professional and engaging experience for our clients.
• Monitor the main customer service queue in Service Cloud and respond to client inquiries through the website regarding issues with their login, questions about licensing our music, composer submissions, etc.
• Provide support to the Publishing Operations team by assisting with YouTube copyright claims and other related tasks.
• Provide back-up assistance to the Music team by assisting with asset requests, organize and maintain company-wide calendar.
• Complete requested vendor forms, W-9’s, and payment information.
• Complete calls to customers.
• Provide administrative support to Sales teams as needed
• This is an in office position (Mon - Fri)
• Other duties as assigned.

What you will have:

• 1-3 years’ experience in front desk or sales coordinator role
• Ability to multi-task administrative tasks
• Experience with CRM software (e.g. Salesforce)
• Experience operating with a sense of urgency to resolve client issues, questions and requests
• A passion for music
• Technically savvy
• Excellent communication (both written and verbal) skills.

What’s in it for you?

• A market leader in an exciting industry of music
• A role to make a real impact
• Excellent training and career development opportunities
• Full benefits including medical, dental, vision, and a company matching 401k

From software developers to Sales reps to Accounting, the APM Music team has a serious passion for music. We hope you share that passion and, if so, offer you a front-row seat to the most exciting industry there is! As the use of music changes continuously, as new platforms and new user needs emerge, so does our company. We evolve constantly and rely on our inner creative voice to stay on top of our game. No daily grind here and no risk of ever doing repetitive, stale work. Bring energy, smarts and passion and we will make sure you get to apply them all!

APM is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. Whether by mandate or not, we never have and never will make our employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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