Job Description

Company Description Fortune Brands' Water Innovations (WINN) is a multi-brand plumbing business that inspires people by designing beautiful experiences with water. WINN's trusted brands include Moen and the House of Rohl portfolio. We welcome you to visit the Moen.com and HouseofRohl.com websites to learn more about us and why we are a top workplace. Job Description

SUMMARY :

Works under minimal direction and is responsible for the following: monitor Espresso batch jobs and backups. Reports and escalates job tracking issues to appropriate support team; serves as initial contact for information services, requests, or problems; provides technical support & assistance to end-users in a variety of areas (networks, operating systems, software applications, hardware, & system access); operates computer related hardware, printers, and other peripheral devices; assists in training new operators; performs other duties as assigned. The scope of specific responsibilities typically includes tasks of high complexity.

SPECIFIC DUTIES :

Planning & Administration

• Provides superior customer service to a large, geographically dispersed user base.
• Consistently meets critical batch reporting at a 95% on time success ratio.
• Reviews production work schedules, test work schedules, special request jobs and contingency plans for a project, or specific components of a project.
• Participates in the development and maintenance of Fortune Brands Innovations (FBIN) Information Technology services standards and procedures.
• Consistently is punctual for all scheduled workdays. Will be required to work weekends, holidays, and cover vacations for other operators.
• Consistently communicates in a timely fashion with users, other IT associates, and supervisors on the status and resolution of issues and questions.
• Consistently meets assignment target completion dates.
• Executes correct escalation procedures following Moen Help Desk escalation guidelines.
• Performs job responsibilities in accordance with the FBIN Operating Philosophy.
• Performs other related duties and special projects as assigned.
• Ensures all duties of this position are carried out according to safe work practices consistent with corporate and departmental policies and procedures.

Production Support

• Operates computer-related hardware (computers and printers) and other operations area equipment as required.
• Monitors Espresso batch job run schedules and signs off on critical batch applications, monitors NetBackup server jobs, obtains verbal/email instructions from other IT personnel, prepares a daily shift turnover email with all issues from the night.
• Responds to job cancellation messages by contacting IT support personnel and/or follows specific restart instructions per job.
• Provide first contact service desk support to diagnose and correct end user problems. Records and assigns incidents into the Service Desk ticket program. Assist in the user reset password process for numerous systems; SAP related processes; Windows related processes, etc.
• Participates in the performance management process: creating objectives, completing self-appraisals and updating and executing individual development plans (IDP).
• Meets monthly with your supervisor to discuss current working performance and objectives.

EDUCATION, SKILLS, & EXPERIENCE :

• Solid knowledge of Windows computer operating systems and Microsoft Office applications.
• Solid knowledge and operation of PC based equipment and printers.
• Demonstrated skills in providing superior customer service to a large, geographically dispersed user base.
• Good interpersonal skills within all levels of IT.
• Ability to maintain a continuous high production level.
• Ability to follow oral and written technical instructions.
• Ability to keep complete, accurate written records.
• Two-year college degree or four years’ experience in IT Related field.

Qualifications

• Solid knowledge of Windows computer operating systems and Microsoft Office applications.
• Solid knowledge and operation of PC based equipment and printers.
• Demonstrated skills in providing superior customer service to a large, geographically dispersed user base.
• Good interpersonal skills within all levels of IT.
• Ability to maintain a continuous high production level.
• Ability to follow oral and written technical instructions.
• Ability to keep complete, accurate written records.
• Two-year college degree or four years’ experience in IT Related field.

Additional Information Company Description: At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work. Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more Equal Employment Opportunity FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at FBIN.Recruiting@fbhs.com and let us know the nature of your request along with your contact information.

Job Tags

Holiday work, Summer work, Work at office, Training, Field, Outdoor, Flexible hours, Shift work, Night shift, Weekend work,

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