Job Description

About Cresset

Cresset is an award-winning, independent, multi-family office, and private investment firm. Cresset’s goal is to reinvent the way people experience wealth by providing access to the talent, ideas, and investment opportunities available to the largest single-family offices and endowments. We offer deeply personalized wealth management, investment advisory, and family office services through Cresset Asset Management, an SEC-registered investment advisor that has surpassed $50 billion in assets under management. The firm is widely recognized for its excellence and is frequently ranked as a Barron’s and Forbes top RIA firm.

Job Description

Cresset is seeking a highly motivated and detail-oriented Associate Director of Banking & Lending to take a leadership role on our dynamic team. This client-facing position offers an exciting opportunity to grow within Cresset’s expanding Banking & Lending division. The Banking & Lending team sits within the Family Office Services business unit of Cresset to support the diverse banking and lending needs of families and businesses. The team works directly with the 150+ financial advisors and their teams in the 20+ offices across the entire country. The Associate Director will work alongside the Head of Banking & Lending across a wide range of lending solutions.

In this pivotal role, you will be responsible for taking a leadership role in Banking & Lending initiatives, with a focus on operational excellence and proactive communication. Serving our clients is the top priority for our team. A successful candidate will be available outside of fixed business working hours and appreciate the importance of flexibility, quick responsiveness, and a strong work ethic. In our annual internal survey, the Banking & Lending team has consistently received top ratings for satisfaction due to our focus on innovation, initiative, and a commitment to delivering exceptional service both to clients and internal teams.

Work Location

This is a hybrid role, with the expectation the candidate will be in office at least three days per week in any of these Cresset office locations: Atlanta, GA; Chicago, IL; Dallas, TX; Denver, CO; Minneapolis, MN; New York City, NY; Washington, DC; West Palm Beach, FL. Travel may be required occasionally for this role to engage with the broader team across the country.

Primary Responsibilities

• Wealth Advisor & Client Support: Work directly with wealth advisors and clients on lending projects of many types. Provide wealth advisors with research, education, and marketing materials on banking and lending trends, products, and market conditions. Respond promptly to client and wealth advisor requests, ensuring timely and accurate execution of tasks.
• Cross-Team Collaboration: Act as a liaison between external banking and lending partners and internal teams, ensuring alignment on priorities and deadlines through proactive communication.
• Residential Mortgage Process Leadership: Take full ownership of this vertical nationwide by working directly with wealth advisors and clients, lead the residential mortgage process, including negotiating terms, application, processing, and closing.
• Securities Based Lending Process Leadership: Take full ownership of this vertical nationwide by working directly with wealth advisors and clients, lead the securities based lending process, including negotiating terms, application, processing, and closing.
• Database & Relationship Management: Maintain and update a comprehensive database of banking and lending partners, while cultivating strong relationships with external partners and wealth advisors to ensure exceptional service and collaboration.
• Operational Support: Oversee operational tasks such as updating CRM systems, managing external bank and lender relationships, and improving workflow templates. Ensure seamless execution of banking and lending activities across the team.
• Marketing & Communication: Create, update, and refine marketing and internal educational materials in collaboration with marketing and business development teams to align with strategic objectives and branding. Coordinate educational sessions for internal wealth advisors and regular communication with external partners.
• CRM & Process Improvement: Regularly update CRM system to track client data, deal progress, and key metrics. Continuously refine workflows, templates, and processes to improve efficiency and accuracy, leveraging feedback and technology.

Key Skills & Qualifications

• Effective Communicator: Strong verbal and written communication skills, able to clearly convey ideas and updates to internal teams, external banks and lenders, and clients.
• Client-Focused: Strong client service orientation, with the ability to anticipate needs, solve problems, and act with professionalism at all times.
• Analytical Skills: Experience in financial analysis, loan underwriting, and the ability to identify and analyze credit opportunities and the credit risks.
• Detail-Oriented: Capable of managing multiple projects and ensuring that all details, big or small, are meticulously handled to meet high standards of accuracy.
• Action-Oriented & Proactive: Ability to work autonomously while being proactive in reaching out to others. A "lean-in" mentality that drives you to take ownership of tasks and initiatives without waiting to be asked. A forward-thinker with a proactive mindset, capable of bringing innovative solutions to the table and successfully implementing them to drive efficiency and growth.
• Tech-Savvy: Experience with CRM software and other project management tools. Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) for workflow and marketing material creation and updates.
• Adaptable & Resilient: Thrives in a fast-paced, dynamic environment with the ability to prioritize competing deadlines. Emotional intelligence necessary to interact with clients who have high expectations and demands.

Preferred Experience

• 5+ years of experience in private banking, mortgage, lending, or a similar financial services environment.
• Knowledge of the entire mortgage process including application, origination, processing, and closing.
• Familiarity with wealth management, private banking, and debt capital markets.
• Bachelor's degree in finance, business administration, or related field preferred.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel and PowerPoint); Salesforce experience is a plus.

What We Offer

At Cresset, we focus on people first. As a service business, our people are our assets. Engaging our clients and employees is our highest priority. Starting base salary range: $110,000-$135,000. Salary will be based on factors including, but not limited to, experience, licenses/certifications, industry knowledge, and geographic location. Cresset offers a competitive compensation package including an annual incentive and a benefits package to all full-time employees including medical, dental, vision, life insurance, 401(k) retirement plan, health savings accounts, short and long-term disability insurance, voluntary critical and accident insurance, and pre-tax parking and transportation programs. Aligning employee and organizational interests, all employees receive equity in Cresset.

Equal Employment Opportunity

It is the policy of Cresset to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Cresset’s policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.

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