Job Description

Job Description

Job Description

Description:

As the Assistant Property Manager, you’ll be at the heart of the action, solving residential operational needs and fostering great relationships. You’ll bring a touch of magic to every corner of the property by providing exceptional customer service while assisting residents with their rental transactions, including payments, renewals, and more.

Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can positively impact our resident and team member experience.

Are you ready to make an impact?

Location: Keystone Apartments

Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!

• Career advancement and learning opportunities
• Bonus opportunity
• 13 paid holidays, including a Personal Wellness Day & Volunteer Day
• Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!*
• Housing discount opportunity
• 401(k) with company match
• Medical, Dental, and Vision insurance plans
• Employer-sponsored short-term & long-term disability plans
• Company-paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)

*Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.

The day-to-day : The Assistant Property Manager is a process-oriented individual passionate about customer service, attention to detail, and leadership. Mission Rock's leadership expectations center around connecting with our team members and leading by example. The Assistant Property Manager could perform any of the following:

• Manage payables and collections with an attention to detail, quality control, and consistency
• Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions
• Help with marketing efforts to attract new and retain residents, such as community events and community outreach
• Engage with the team, including embodying Mission Rock’s culture and collaborating with Property Manager and fellow teammates (onsite, regionally, and with corporate support)
• Maintain meaningful and effective communication (emails, phone calls, social media, and in-person conversations) that adhere to Mission Rock’s expectations
• Lease and pre-lease apartment homes, including understanding lease requirements and meeting compliance expectations, including providing tours of the community in diverse weather conditions
• Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.

What you bring:

• Ability and desire to work within and lead a team
• Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
• Strong organizational and time-management skills, with an attention to detail
• Enthusiasm to empathize, collaborate, and engage with others
• Desire to improve the lives of those around you with an aptitude to being solution-oriented
• 2-3 years of customer service or sales experience
• Adherence to Fair Housing best practices
• Advanced computer skills, including familiarity with Microsoft Suite
• Property Management skills/experience

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