ABOUT US: - We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Reporting to the 311 Dispatch Manager, t he 311 Dispatcher is a part of the 24/7 Street to Home Brooklyn and Queens outreach program working to address homelessness and related activity in all of Brooklyn and Queens. The 311 Dispatcher receiv e s incoming 311 calls that are routed to the program from New York C itys main 311 system. The 311 D ispatch er position is a 24/7/365 position and the incumbent will be assigned shifts that are generally broken down as follows 12am-8am, 8am-4pm, and 4pm-12am. The 311 D ispatcher receive s calls, document call information, and deploy appropriate outreach response teams . The 311 D ispatcher interact s with callers, New York Citys 311 personnel, employees from the Mayors Office , the Department of Homeless Services, and program staff .
This position has a 35-hour work week.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond to incoming 311 calls
Ensure deployment of outrea ch response team
Close out 311 calls with the caller a nd appropriate City agenc ies
Record 311 call data
Complete f iling, p aperwork , data entry as needed
As part of a team, achieve performance targe ts with regards to 311 responses
Perform other related duties as assigned
MINIMUM QUALIFICATIONS:
Bachelors Degree or equivalent experience
Experience in customer service
Excellent interpersonal, problem sol ving, verbal and written skills
Ability to communicate an d work with diverse populations
Detailed oriented and highly organize
Bilingu al Spanish/English is preferred
Excellent computer skills, including proficienc y in Microsoft Word and Excel.
Familiarity with Access-based databases and the ability to learn new programs are preferred
EOE/M/F/Vet/Disabled
Job Details
Pay Type Hourly
Hiring Min Rate 17.5 USD
Hiring Max Rate 17.5 USD
...programs, Responsible for designing each students Individual Education Program (IEP) and/or Specialized Academic Instruction and is... ...hold or in process of obtaining a valid California Education Specialist (Mild/moderate or Mod/Severe) credential that authorizes service...
...all aspects of costuming during a show run for any department, including: Establishes costume guidelines for performers in the theater or other space. Pack and prepare costumes for transport to and from performance venues. Oversee dressing rooms for performances...
...uniforms Opportunity for advancement Paid time off Wellness resources Job Summary We are seeking a professional and skilled Dispatcher to join our team. In this role, you will handle emergency and non-emergency calls, make quick decisions, and coordinate...
...mentoring directly to you. Applicants must be a Certified Occupational Therapist Assistant, and either be licensed in the state of Michigan... ..., and much more!*About 3DPT*3DPT is a GROWING physical therapy practice with 9 clinics to serve patients and clients...
...Job Description Job Description ATTORNEY WITH "ANY" WORKERS COMPENSATION DEFENSE EXPERIENCE. FULLY REMOTE. N CA ATTORNEY PREFERRED. SMALL FIRM ADDING ATTORNEY DUE TO INFLUX OF NEW CLIENT AND FILES. MUST HAVE ENOUGH EXPERIENCE TO WORK WITHOUT SUPERVISION...